Order Questions

Change or Cancel

• I need to cancel my order
• I need to make a change to my order

Shipping

• Canada Post Strike Update | How it Affects Your Order
• Shipping Information
• Delivery Information
• How do I track my order?
• My package didn't have all of my items. Where's the rest of my order?
• Do you ship internationally?

Gift Cards

• Will my US Gift Card work on the EU site?
• Can I add funds to an existing Gift Card?
• How is a refund issued if I paid with a Gift Card?
• Can I return a Gift Card?
• Do Gift Cards expire?
• How to redeem a Hanwag Gift Card

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Store Pick Up

• Do you offer Store Pick Up?
• When can I pick up my order?

Shopping Cart

• I am having problems with my Shopping Cart