We only accept returns within 30 days of the delivery date for boots or shoes that are unworn, clean, with tags, and in the original box. They will not be accepted if they show signs of outdoor wear. We do not accept returns for any used items.
We are only able to accept returns for items purchased directly through our website, https://www.hanwag.com/us/en-us. If you purchased through a third party retailer, please contact them directly for return information.
If you purchased your item in a Fjällräven Retail store, please visit or contact the store to make your return.
Please click the Submit a Request button below to contact Customer Service for return instructions.
*Any returned items that do not meet our return standards will be mailed back to you without a refund.*